Term and Conditions of your Order

All orders placed on www.aldrahhealthpro.com or www.handheldmassagers.com (“the Website”) are subject to these Terms and Conditions (“the Conditions”). Please read them carefully and keep a copy for future reference. By submitting your order for goods (“the Order”) you are stating that you have read and accept these Conditions.

These Conditions do not constitute an offer and no contract is made until Aldrah Health Pro has processed the Order.


1. On submission of the Order payment will be taken immediately by Aldrah Health Pro. Once the Order has been received by Aldrah Health Pro, an automated email response will be sent to you confirming the details of the Order but this does not complete the contract.

2. The price of the goods and the cost of post and packing within the UK are displayed on the Website. However, Aldrah Health Pro reserves the right to change any advertised price before it accepts the Order. Aldrah Health Pro will inform you of this and give you the option of cancelling.


1. Payment can be made by Visa or MasterCard credit cards, Switch or Delta debit cards as well as Maestro, Solo and American Express cards.


1. Aldrah Health Pro will attempt to deliver the goods to the postal address you have given using first class Royal Mail postage within two weeks of the Order. Every effort will be made to deliver the products within this timescale however inevitably delays occasionally occur. Aldrah Health Pro will contact you if delivery is delayed for any reason. If you have not heard from Aldrah Health Pro and you have not received your goods within 2 weeks from the date of placing the Order, contact Aldrah Health Pro in writing or email.

2. A delivery note will be included with your goods. This will include the address for complaints and information about the returns policy. You become owner of the goods in the Order when they are delivered to you.

3. Aldrah Health Pro shall have no liability to you for any failure or delay in delivery of goods in the Order of for any damage or defect to goods delivered which is caused by an event or circumstance beyond its reasonable control.


1. In the event that Aldrah Health Pro cannot fulfill the Order you have placed you will be notified by e mail and refunded the money paid for the goods as soon as is reasonably possible. Aldrah Health Pro will not be obliged to offer additional compensation for disappointment suffered.

Returns Policy

1. Provided that you have not tampered with the goods, you may cancel the Order without giving a reason at any time up until the end of the 30th day after receipt of the goods. To withdraw the Order you must contact Aldrah Health Pro and return the goods to Aldrah Health Pro at your own cost and risk as soon as possible. In the event of an effective cancellation by you, Aldrah Health Pro will refund the price of the goods and the cost of postage and packing on delivery as soon as is reasonably possible.

2. Nothing in these Conditions will affect your statutory rights.

Customer Information

1. If you have a query or a complaint in relation to the Order please contact Aldrah Health Pro at : mail@aldrahhealthpro.com


1. Unless otherwise stated any correspondence or notice required in these Conditions is to be sent to mail@aldrahhealthpro.com if from you to Aldrah Health Pro and will be sent to the email address which you give if to be sent by Aldrah Health Pro to you.

2. These Conditions shall be governed by and interpreted in accordance with English law and the courts of England shall have exclusive jurisdiction to hear all disputes arising in connection with these Conditions.